Shipping policy
Shipping and Delivery Policy
We currently deliver across India to all metros and certain non-metro cities. We have tied up with a reliable logistics partner that ensures reliable delivery across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.
Shipping Time
If the ordered item is in stock, it will be picked by our logistic partner and dispatched within 3 working days.
Standard Delivery Lead time is within 7 working days from the date of order placed
Express Delivery Lead time is within 3 working days from the date of order placed
The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 9pm on all days Monday to Saturday.
A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order
We ship on all days (Monday to Saturday) except Sundays and public holidays.
If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at admin@aerthly.com, mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.
In case your shipment is delayed:
In case there is a delay, please send us an email on admin@aerthly.com with your order number.
In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.
In case we are experiencing high volume or there is delay due to Act of God and pandemics, we will keep our customers updated about the same by sending them personal email with all necessary details.
Shipping rates and delivery estimates
Shipping rates will be calculated on the basis of Pin code and Weight and will reflect at the checkout page. .
Once the order is placed by the customer they will be Order Confirmation mail on the registered/given email id.
Aerthly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
For more information, email - admin@aerthly.com
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